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Privacy Policy

At Haatza India Private Limited (“Haatza”, “we”, “our”, or “us”), your privacy is our priority. We are committed to ensuring the highest standards of secure transactions and user data protection. This Privacy Policy outlines how we collect, store, use, process, and share your personal information through our websites and mobile applications.

This policy applies to www.haatza.com, www.haatzaseller.com, our Android and iOS apps, and all services offered through these platforms (collectively, the “Platform”).

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1. User Consent

By using our Platform or submitting information to us, you agree to this Privacy Policy and consent to our collection, use, and sharing of your personal information as described.

If you are using the Platform on behalf of another person or entity (e.g., a seller, employee, or dependent), you confirm that you are authorized to do so and consent to this Privacy Policy on their behalf.

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You can withdraw your consent by emailing us at grievance@haatza.com, though this may affect your access to certain features or services.

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2. Personal Information We Collect

We collect the following categories of personal information from users and sellers:

  • Full Name

  • Contact Information (phone number, email address)

  • Gender & Date of Birth

  • Address and Location Details (including GPS)

  • Order and Transaction History

  • Bank or UPI Details (for seller payouts or refunds)

  • Government IDs (e.g., GST, PAN, Aadhaar – for seller verification)

  • Login Credentials

  • IP Address, Device Type, Browser, and App Usage Statistics

  • Product Preferences, Wishlist, and Cart Data

  • Feedback, Reviews, and Communications

  • Any other information shared voluntarily

 

3. How We Collect Information

We collect personal information through the following means:

  • Account registration on Haatza or Haatza Seller platforms

  • Order placement, refund or return requests

  • Seller onboarding process

  • Contacting customer or seller support

  • Browser cookies and third-party tools (e.g., Google Analytics, Meta Pixel)

  • Usage of our mobile apps with relevant permissions granted

  • Campaign and affiliate program participation

 

4. Use of Personal Information

We use your personal information for:

  • Fulfilling orders and managing transactions

  • Authenticating sellers and buyers

  • Processing returns, refunds, or seller payouts

  • Sending order confirmations, status updates, or promotional offers

  • Improving our platform, services, and customer experience

  • Managing ad campaigns and personalizing recommendations

  • Detecting fraud, unauthorized access, or abuse

  • Conducting internal audits, legal compliance, or regulatory reporting

  • Sending communications via email, SMS, WhatsApp, or in-app notifications

 

5. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Session management and user preferences

  • Tracking website and app usage patterns

  • Showing personalized ads and product suggestions

You can manage cookie settings in your browser. Disabling cookies may affect the site’s functionality.

 

6. Sharing of Personal Information

We may share your information with:

  • Payment gateways (e.g., Razorpay, Paytm)

  • Courier and delivery partners

  • CRM and communication partners (e.g., WhatsApp, SMS services)

  • Ad and analytics partners (e.g., Meta, Google)

  • Affiliate partners, in accordance with our affiliate program

  • Government agencies if required by law or regulation

We ensure that third parties maintain strict data protection practices in line with this Policy.

 

7. Data Security

We implement appropriate technical and organizational security measures including:

  • Secure HTTPS connections

  • Encrypted storage of sensitive data

  • Role-based access controls

  • Two-factor authentication (where applicable)

While we strive to secure your data, no online platform can be 100% secure. You agree that Haatza will not be held responsible for data breaches caused by third parties or events beyond our control.

 

8. User Controls and Access

You can:

  • Access, review, or update your personal information

  • Opt out of marketing emails or SMS at any time

  • Raise any privacy concerns or grievances by emailing grievance@haatza.com

We will respond to such requests within a reasonable time.

 

9. Third-Party Links

Our website and app may contain links to external websites (e.g., bank gateways, social media platforms). These are governed by their own privacy policies. Haatza is not responsible for the content, security, or privacy practices of such sites.

 

10. Children’s Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect information from minors. If we discover that a minor has submitted personal data, we will delete it promptly.

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11. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website. You will be notified of major changes through email or in-app notifications.

 

12. Grievance Officer

For privacy-related concerns, contact:

Grievance Officer
Email: grievance@haatza.com
Address: Haatza India Private Limited, Site no 126 , RNS Plaza, KIADB Layout, 1 st Main, near Tech Mahindra gate 1 , Electronic City Phase 2, Doddanagamangala road , Bengaluru, Karnataka 560100

 

13. Data Retention

We retain personal information:

  • As long as your account is active, or

  • As required by applicable laws (e.g., tax, regulatory)

We may anonymize data for research or business analytics post account deletion.

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