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Privacy Policy

Haatza India Private Limited (“Haatza”, “we”, “our”, or “us”) values your trust. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile app, and related services (the “Platform”).

 

By using the Platform, you agree to this Privacy Policy.

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1. Information We Collect

We collect the following types of data:

(a) Information you provide

  • Name, email, phone number, delivery/billing address.

  • Account details, login credentials.

  • Payment details (processed securely via payment gateways; we do not store card CVV).

  • GST or business details (for sellers).

(b) Information we collect automatically

  • Device type, IP address, browser, operating system.

  • Location (if permitted).

  • App usage, browsing patterns, and purchase history.

(c) Sensitive personal data

  • Financial details (bank/UPI info for refunds).

  • Any ID documents you provide for KYC (for sellers).

We collect only what is necessary and lawful.

2. How We Use Your Information

Your data may be used for:

  • Processing orders, payments, refunds, and deliveries.

  • Account creation and verification.

  • Customer support and grievance redressal.

  • Sending order updates, promotional messages, and personalized offers (opt-out available).

  • Fraud detection, risk management, and compliance with laws.

  • Improving site/app performance and user experience.

3. Sharing of Information

We do not sell or rent your personal data. We may share information with:

  • Sellers: For fulfilling your order.

  • Delivery/logistics partners: For shipping and returns.

  • Payment gateways and banks: For transaction processing.

  • Regulators/law enforcement: When required by law.

  • Service providers: For analytics, marketing, and customer support (bound by confidentiality).

4. Data Retention

  • We retain your data for as long as needed for business, legal, or tax purposes.

  • If you close your account, we delete or anonymize your data except where retention is required by law (e.g., GST invoices).

5. Cookies & Tracking

  • We use cookies, pixels, and analytics tools to improve your browsing experience and show relevant offers.

  • You can control cookies via browser/app settings, but some features may not work properly.

6. Security Measures

  • We comply with ISO/IEC 27001-aligned reasonable security practices.

  • Data is encrypted during transmission (SSL/TLS).

  • Access to sensitive data is restricted to authorized personnel only.

7. Your Rights

As per Indian law, you have the right to:

  • Access, correct, or update your personal data.

  • Withdraw consent (for marketing communications).

  • Request deletion of your account/data (subject to legal retention requirements).

  • Lodge a grievance with our Grievance Officer (details below).

8. Children’s Privacy

  • Haatza does not knowingly collect data from children under 18 years.

  • If you are under 18, use the Platform only under parental/guardian supervision.

9. International Transfers

Currently, data is stored in India. If stored/processed abroad in future, we will ensure adequate protection and compliance with Indian data transfer rules.

10. Grievance Redressal (As per IT Act & E-commerce Rules)

We have appointed a Grievance Officer:

Grievance Officer – Haatza
Email: grievance@haatza.com
Working hours: 10:00 AM – 6:00 PM (Mon–Fri, IST)

Complaints will be acknowledged within 48 hours and resolved within 30 days.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted here, and continued use of the Platform constitutes your acceptance.

12. Contact Us

For questions regarding this Privacy Policy:

Haatza India Private Limited
Email: privacy@haatza.com
Phone: +91 914 807 9015

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